In3 has rapidly become a leading BNPL provider in the Netherlands, known for its frictionless payment experience and exceptional customer satisfaction. As the company grew, so did its need for a scalable and dependable customer service solution that could match its operational pace without losing the human touch.
The challenge
With increasing demand and plans to expand beyond the Dutch market, In3 needed a partner capable of:
- Scaling support without compromising quality
- Providing operational insights and innovation
- Integrating closely with internal teams
- Attracting top-tier talent in a competitive hiring market
This is where weWow came in!
The solution
In3 chose weWow not as a traditional outsourcing provider, but as a co-scaling partner—a team willing to grow and iterate alongside them.
From day one, weWow took initiative. Instead of simply executing tasks, they:
- Provided immediate strategic feedback In3 had been waiting on for years
- Invested in deep product understanding, embedding themselves into the core of In3’s team
- Brought operational innovation that inspired In3 to apply similar ideas internally
The team in Valencia, thanks to both location and culture, attracted highly skilled professionals willing to relocate and commit to the long term. This was a key factor in building a support team that wasn’t just competent, but motivated and aligned with In3’s mission.
The results
The collaboration with weWow delivered tangible outcomes across both operations and customer experience. Among the most impactful results were:
- Integrated customer support team embedded within In3
- Strategic input that accelerated internal processes
- A scalable support model ready for international expansion
- Direct contribution to maintaining In3’s position as the best-rated payment solution in the Netherlands (via Trustpilot and other platforms)
Together, these results didn’t just help In3 grow, but they also raised the bar for how a support partnership should work.
Conclusion
For scale-ups like In3, customer support isn't just an operational necessity—it's a competitive advantage. By partnering with weWow, In3 didn’t just outsource tasks; they expanded their capability, sharpened their operations, and laid the groundwork for sustainable growth.
