Uniting Human Talent and Cutting-edge Technology for Exceptional Customer Service
Exploring Diverse Avenues in Customer Experience and Customer Success
Companies invest a lot in the procurement of customers. Whether marketing, sales, or advertising costs, the sky is the limit. However, the attention seems to fade once the customers have been reeled in. After putting in all that effort to gain a customer, we believe it's essential to put an equal amount of effort into keeping them. By holding up a mirror to our partners, we try to challenge the status quo and urge them to take a good look at their company regarding CX and CS. A customer's experience will predict future loyalty and possible repurchasing choices when interacting with a company, so optimising your CX and CS is key. But where to start? Well, it might be a good idea to take a peek at the core of the operation: the communication channels.
Customer service knows no bounds - something that can make diving into it daunting at times. With channels galore (think of phone calls, chatbots, reviews, and WhatsApp, to name a few) and the countless strategies, how do you know what the right choice is for your company? Dé Klantenpodcast, a podcast created by Dutch radio station BNR, delves deep into this subject matter, raising issues and challenging the status quo. In this episode, host Danielle de Jonge chats to our very own Marije Sluis about all that CS has to offer.
As a global player, you deal with customers from all over the world, all with different cultural backgrounds. Having a thorough understanding of the cultural differences between these customers is necessary to have a good overall understanding of your customers, which in turn can lead to success in the field of customer service. A pretty important matter to discuss in further detail, so let’s dive right in.
As a company founder, one of your main focus points probably is growing your business. To achieve this, you work hard every day with your team, growing your business and expanding your client base as you go. With more customers, more questions and concerns inevitably arise. Quite the challenge, but how do you keep your customers satisfied while meeting your business goals - such as healthy growth - simultaneously? You'll see that the two go hand in hand, with excellent customer service at its core. Let's dive in.
Meet Andrea, the first Spanish employee at weWow who started in September 2021. “You can’t imagine how excited I was when I heard that I got the job!” says Andrea. In this blog, she will share her experiences about working at weWow. But more specifically, the differences between weWow and a typical Spanish company.
Meet Tim from Germany, who joined weWow in November 2021 and is working as a customer experience specialist for Uqonic Chefs. In this blog, he will talk about his reason to join weWow, how it is to work at weWow, and last but not least, his tip about Valencia!
What is it like to start working at weWow as a Rookie? Meet the Italian Rachele, who tells you all about it! She shares her journey, from her first introduction to weWow to working full-time at the company.
We want to invite you to get to know one of our French-speaking Customer Experience Specialists, Amandine (24). This cheerful weWow’er from Liege, Belgium, joined the weWow team in the summer of 2021. Not only does she share her experiences at weWow, but she also shares a personal tip about her favourite activity in Valencia!
The best technology conference on the planet” according to Forbes, is back in Lisbon this year, and we decided to team up with our partner WeWow for the occasion. Here’s everything you need to know about Web Summit 2021 if you’re in the market for an exceptional customer experience.
Don't know anything about Virtuagym yet? You probably know one of the 9,000 companies that have chosen Virtuagym's products and services, such as: Basic-Fit, Nestlé and Mrs Sporty. Does that ring a bell? If not, don't worry. After reading this article you will know everything about Virtuagym, weWow, and the exciting new collaboration.
David (22), from the Netherlands, has been a part of the weWow team in Valencia since March 2021. The Boutique Customer Experience company, weWow, officially went live in January 2021. David shares in this blogs why he chose for weWow and what it is like in the office.
Some brands are that cool and fast-growing that it blows your mind. That’s why we’re super proud to announce that Europe’s fastest growing clothing fashion outlet marketplace Otrium has chosen weWow for their customer service activities.
We’re pleased to announce that we closed a strategic partnership with Danish-based Dixa, the world-leader in conversational commerce. Dixa is one of Europe’s fastest growing scale-ups and a true advocate of great customer experience.